What roast is your coffee?
We roast to a profile unique to each coffee which is designed to highlight the natural flavors of the bean while emphasizing sweetness and balanced acidity. On the spectrum of "typical roast" levels we would generally be in the medium to medium light on all coffees.
Do you offer ground coffee?
We do not. One of the best ways to brew really excellent coffee is to grind within 30 minutes of brewing. You'd be surprised the difference this makes, and our rule of thumb is grinding fresh on a very cheap grinder is better than pre-grinding on a very nice grinder.
Why is your coffee so expensive?
Really excellent coffee is picked by hand, and goes through multiple sorting processes and methods to improve quality. The higher number of processes involved in removing defects, underripe beans, and damaged beans the higher the amount of labor and the lower the yield from the farm. The extra work and higher amount of bad coffee removed is the primary reason for the increase in price.
Secondarily, we are trying to increase the amount farmers can earn for their coffee. We need to prove to them and their children (most importantly) that they can make a good living growing coffee. If this doesn't happen more and more farms will stop producing when children move to the city because of the low incomes in the coffee industry.
What is your return policy?
We are happy to return non-coffee items so long as they are in the original condition, unworn or unused, within 30 days. Please bring your item back into the cafe with a copy of your original receipt and we can accept your return. For online orders, please email firstname.lastname@example.org for a return authorization and instructions.
We do not accept coffee returns at this time. However, if there is a problem with your coffee, please email us at email@example.com so we can work to make it right!